Customers expect frequent updates — that’s the reality of modern business. We can help meet and exceed those expectations. We’ve built our shop and insurer solutions to give customers what they want: transparency in the claims and repair processes.
A simple text can be the difference between a satisfied customer and a frustrated one. Your business depends on transparency and immediacy. Give customers the visibility they crave with up-to-the-minute communication via text and email along with repair progress photos — alleviate their stress and impress them with convenience.
Reduce incoming calls. Improve customer satisfaction. Secure new business.
Transparent Communication, Happy Clients
Technicians and appraisers can upload photos for their customers to view at any time, leading to a significant reduction in status update phone calls and ultimately better cycle time, therefore happy customers, which is truly priceless.
24/7 Online Repair Status
AutoWatch allows vehicle owners to see photos of the vehicle repair progress online, at any time, using their mobile device or computer. Shops can update the status and upload photos using an application called Shop Back Room.
Time Management for New Business
These simple, online updates substantially reduce incoming phone calls, improve cycle time and increase customer satisfaction. This helps generate referral business, strengthen existing direct repair relationships (DRP) and help secure new customers.
Mobile Integration
GoTime Repair mobile app syncs the desktop version of AutoWatch with the repairer’s smartphone, allowing techs to view and manage vehicles (including uploading photos and updating status) whether they are in front of their computer or out on the shop floor.
Multiple Channel Communication
As more people use their smartphones to manage their lives, they will appreciate the option to receive status updates via text message, email or web portal. With fewer reasons to call into the shop to check on status, this also frees up your staff’s time to focus on other tasks.
Improved Customer Experience
The Customer Satisfaction Index (CSI) survey takes place while the vehicle is still in the shop. You can customize these questions to get immediate feedback on your service and detect any problems, addressing any issues up-front to vastly improve the overall customer experience.
AutoWatch is an excellent closing tool. Prospective customers will appreciate the communication technology and transparency offered by your repair facility.
Shop Manager, our Auto Repair Shop Management solution for streamlined, simplified, and profitable operations and processes. A cloud-based system designed to quickly generate repair orders, jobs and review inventory, helping to provide detailed information to customers.
APU, an alternative parts management solution to solve your parts procurement needs. APU uses up to date quoting that ensures alternative part availability, guaranteed pricing and quality, including aftermarket parts, recycled, alternate OE and more. Find the right part at the right cost with results in just seconds.
Qapter® Mobile Inspection, brings an easy-to-use, guided solution to take photos of the car and obtain an estimate before the vehicle-owner even leaves the shop, accelerating the damage assessment process without time-consuming training efforts.
